Customers at the Heart
Understanding the needs of your customers and having instant access to information to provide a consistent high-level of service is paramount to every organisation, now more than ever.
Digital self-service is now an essential part of your business transformation process, Castleton CRM enables tenants to perform a whole host of ‘self-service’ tasks, including; accessing and updating their personal details online, viewing rent statements, making payments, reporting a repair, and checking on its progress.
Castleton’s ASB system offers a robust, fully integrated yet flexible way to manage your ASB. Action Plans guide users through the correct processes whilst events record all actions completed by the case handler or other users in date order to evidence that policies, procedures have been followed and organisational targets have been met.
The system will ensure that all of your internal and external SLA’s are maintained by providing full visibility of all complaints, what stage they are at, who is dealing with them, what the last action was and what the next actions should be, to ensure that the issue is fully investigated and the customer is provided with a prompt and professional response.
CRM gives us that 360-degree vision of our customers, and that allows the whole of the organisation to know when that particular tenant has contacted us, helping our staff deliver on our promises which is one of our key values.