Term: Permanent Full-time

Location: North Sydney, NSW, Australia

About Us

Castleton Technology is a leader in software solutions for the Community Housing sector in Australia and internationally.  With offices in North Sydney and in the UK, we employ over 200 staff.

Our Australian team deliver software and services to clients in Australia and New Zealand, with a range of clients in the Community Housing, Agriculture, Manufacturing and Retail sectors.

We believe our staff are one of our greatest assets and are committed to providing them with the tools, resources and training they require to undertake their roles and continue to make Castleton Technology a leader in the marketplace.

 About the Role

We are seeking a Housing Solutions Consultant to join our Castleton Housing team.  As a Housing Solutions Consultant, you will be involved in software implementations, product support and documenting product modifications/enhancements; delivering high quality and expert service to our clients and internal stakeholders.

Our Castleton Housing team are responsible for our products that are developed in-house.

As our clients are located across Australia and New Zealand, travel will be required from time to time.

 Key Responsibilities

  • Provide application support for products and services offered by Castleton Technology.
  • Provide excellent customer service and communicate effectively and professionally in verbal and written communications to clients and internal stakeholders.
  • Adhere to Service Level Agreement timeframes
  • Undertake business analysis and scoping exercises with clients as part of new implementations and projects
  • Produce scoping documents that clearly outline the client’s functional requirements to support their business processes
  • Undertake workshops and product training with clients
  • Complete setup and configuration Castleton Housing software
  • Complete data analysis and data migration as part of implementations and projects
  • From time-to-time, attend client and industry forums as a representative of Castleton Technology
  • Assist the development team with enhancements, modifications and new products
  • Ensure that services are of a high quality to promote client outcomes.
  • Assist the sales team in the production of tender response documents and product demonstrations

 About You

  • Demonstrated experience as a support consultant/business analyst/implementation consultant
  • Experience in either delivery of software solutions to the Community Housing Sector, or previous working experience within the Community Housing Sector (e.g. as a Tenancy Manager) is highly desirable
  • Strong analysis and resolution skills
  • Strong communication (verbal and written) and documentation skills
  • Ability to deliver in line with Service Level Agreements/Project Schedules
  • Experience in producing detailed functional requirements documentation is highly desirable
  • Experience with Waterfall and Agile implementation methodologies
  • Be eager to learn and possess attention to detail
  • Strive to excel in your role and deliver optimal service to clients
  • Possess time management and multi-tasking skills, identifying ways to work efficiently and optimally.
  • Show initiative in your role as you work with your team, our clients and internal stakeholders.
  • Be able to travel to client site (both within Australia and overseas) including holding a current unrestricted drivers’ licence.
  • Have the right to work and live in Australia.

What We Offer

Our staff are our greatest assets and are the beating heart of our business.  The Australian leadership team (from the directors to the managers) strive to foster and promote a supportive, diverse, inclusive, and open work environment.

We are a growing successful business where we provide our staff (amongst many other things) with:

  • flexible working conditions
  • genuine career development
  • ongoing training and mentoring
  • quality tools and resources

Next Steps

If this sounds like a role for you, then send us your resume and a cover letter telling us about you, any notice period you need to give to a current employer (if applicable), your salary expectations and how your experience, aspirations and values are a match.