A dedicated tenant portal for rent payments, reporting repairs or sharing your latest newsletter
Castleton.DIGITAL essentially allows you to deliver access to your services online – through the creation of simple to build, bespoke tenant portals or apps. These services can include;
- statement and charge viewers
- secure payments
- see repair details and log repairs
- update personal details
- request a call-back
- request an appointment
- set up direct debits
- access to newsletters
- surveys and questionnaires
Castleton.DIGITAL delivers critical services which drive efficiencies into an organisation whilst ensuring customers who need the most assistance are the ones where valuable time is spent. The Castleton.DIGITAL platform is capable of delivering that experience to those people who require it, for example, a larger font.
How it works
The simple drag-and-drop workflow configuration is easy to work with. You can configure cross screen navigation options, data-dependant display and transition events, plus multi-branched workflow across all platforms. Castleton.DIGITAL can deliver fully automated “structure-less” data processing from any available data source. This means you can automatically import and process data from any available source with options to configure customised data entity definitions. Authenticate customers using a variety of methods; including standalone named users, integrated active directory and a variety of social media options using standard development techniques.
The Digital channel shift delivers instant savings
By creating omni-channel interactions, Social Housing providers can reduce their dependency on traditional forms of communication with tenants – whether that be through letters to their residents or inbound/outbound calls. Simple customer transactions which can be dealt with online are costing call-centres up to £8 per call*. With Castleton’s self-service apps and portals, tenants are no longer waiting for calls to be answered. Instead, they get an immediate service at the touch of a button through any device they may use. You can build your Castleton.Digital platform to be as simple or as sophisticated as you like, delivering a full repairs diagnostics service through your portal – from the tenant identifying and logging the repair, arranging an appointment, making changes or cancellations and even a engineer and job satisfaction survey once the repair has been completed.
*Shaw Consulting 2019.