Sept-Oct

Event Details

We deliver another series of 30 minute webinars hosted by our solutions specialist teams and supporting partners. Please browse through our topics below:

Self-Service Solutions supporting your Digital Transformation

Seamlessly integrated to your existing housing systems, delivering information instantly and in real-time, all accessible on-demand by your customers.
Our 30 min demos will showcase: 

  • How menus in your customer portal can be built within minutes using workflows 
  • How your back-office systems are synced to your digital communication channels 
  • How significant cost savings can be made compared to traditional methods of comms

25 Sept | 17 Oct – Castleton .DIGITAL  – customer portal and app solution
25 Sept | 22 Oct – Communications Manager – 2-way SMS communications 

Efficiency in Operations to Enhance Customer Service  

From our EDRM solution that enhances your GDPR policy to an effective ‘uber-style’ engineer tracking app that is proven to reduce the level of missed appointments (costing on average up to £90). These 30 min demos will showcase:    

  • EDRM – Retrieve your records within seconds at a click of a button – with personalised dashboards showing all your information on one screen. 
  • Find my Engineer – showing you what the customer sees when your engineer triggers their journey, as well as how this solution integrates to your Repairs systems.
  • Housing 2019 – New look, new functionality and all the latest enhancements.

25 Sept | 22 Oct – Castleton EDRM
24 Sept | 23 Oct – Find my Engineer – eliminating the cost of missed engineer appointments
29 Oct –  Castleton Housing 

Accurate Finance Management & Rent Arrears Forecasting  

From solutions that boost efficiency within  your accounts payable departments to data optimising solutions that analyse and predict customer payment behaviour.  Effective finance management starts with getting the basis processes seamless, so your finance teams can focus on recovering timely rent payments, an increasing issue exacerbated by Universal Credit.
Our 30 min demos will showcase:  

  • Our new-look Purchase to Payment system with effective invoice management, approval and reporting. 
  • Using data analytics to profile and prioritise your customers in terms of rent arrears urgency. 
  • A proactive approach to recovering rent arrears, through targeted and scheduled communications with a simple payment link included in your email or SMS.   

2 Oct | 24 Oct – P2P – our complete Purchase to Payment solution
17 Oct – Rent Arrears Forecasting 

 


Event location

Online Webinars