28 Jan, 2020
Castleton will be sponsoring the NHF’s Customer Experience in Housing event. We will be presenting alongside one of our customers on their digital customer experience strategies and outcomes, exploring how data can be used to create the customer intelligence required to better understand your customers requirements.
Housing associations are committed to putting tenants at the heart of everything they do, and this event will give you the practical tools to deliver on this commitment.
Customer Experience in Housing is your opportunity to learn both the theory and practice of the most effective customer experience methods used today. You will hear about the most innovative practices as well as find out what is proven to work across both the private sector and public sector. If retailers, banks or the NHS were doing housing, how would they engage with their customers?
Attend this event to build your case for business transformation. We will give you the tools to prove a solid rate of return, high service user satisfaction and a stronger reputation through customer experience experimentation and investment.
Register to attend at: https://customerexperience.housing.org.uk
99 City Rd, London