Castleton Support-IT: Outsourced 1st to 3rd line IT Support services
To ensure organisations are managing their IT issues effectively and efficiently, Castleton Support–IT enables rapid, seamless resolution of IT service issues. Support IT is a flexible support service that complements or supplements the organisations service desk function.
Our team of first to third-line support staff are technically trained and here to help support organisations with qualified, experienced IT support when and where you need it. Our team provide supplementary support to in-house IT departments, enabling them to concentrate on delivering superior services to the business.
We offer a full range of transparent support options including an extended hours support available 7am-9pm Monday–Friday plus 24 x 7, flexible support for remote, out of hours staff.
Castleton Support-IT can fill the IT skills gap with our 1st to 3rd line outsourced IT support desk services.
- Transparent, flexible & variable support options (inc extended hours)
- 24x7x365 flexible support for remote, out of hours staff
- Fixed annual costs with optional management reporting packs
- Variable contract hours
- Single point of contact facility
- Access to knowledgeable, qualified IT professionals
- ‘Top-Up’ your own resource pool
- Use as little or as much as required
- Rapid resolution
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