The situation over the last week has certainly been a testing time for us all. With the external situation changing so rapidly, we have done our very best to play our part in the protection and wellbeing of our staff, customers and wider communities.

In our position as a technology provider, we have adopted swift action when switching our staff and processes over to a remote-working environment.

Our own Business Continuity plan was fully tested and actioned over two working days and now that it is in place, we are using vital solutions as our SMS technology platform to keep our 200+ organisation fully informed. Our entire workforce is fully home-based, equipped with laptops, secure remote access, communication applications and mobile phones to ensure we can connect using multiple digital methods. We are proud that our swift actioning here has meant minimal disruption when serving our customer base.

Our dedicated teams are working around the clock where needed to ensure our customers have the right IT equipment, services and solutions needed to ensure organisations can adapt and keep services running.

Direct actions we are taking include:

  • Prioritisation of Support & Service desk enquiries – to help with immediate remote-working requirements.

  • Prioritisation of all Hosting requests – to enable secure, anytime access to your systems

  • Sourcing the very best pricing & discounts – we are well supported by our technology partners thanks to our accredited partners statuses across Microsoft, Dell and Citrix to name a few.

  • Our ‘Stay Connected’ Plan – a scaled-back version of our SMS Communications Manager platform, one-day implementation to get your internal staff comms running the very same day.

  • Initial free advice and guidance from our specialist team of consultants – to support your immediate Managed Services enquiries. We have set these up in response to the multiple networking, bandwidth and security-related concerns we are getting. So, if you need advice or you just want to sound out your business continuity process, please contact us – we are here to help.

As we continue to support our customers and staff, the health and safety of our employees remains our top priority. I am deeply proud of the Castleton team and their proactivity and responsiveness during this time. We will continue to work as your technology partner to ensure your tenants receive the very best possible service your organisation can offer.

If we are not doing something you need us to do that is business critical, please escalate this immediately and our Senior Management Team will personally get involved until the situation is resolved.

I’d like to reassure our customers that Castleton will do our very best to support all your technology needs at this time.

Kind regards,

Dean Dickinson

 

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