‘MySBHA’ is fully-integrated to CRM, Housing and Mobile solutions: working towards better customer service for tenants
Scottish Borders Housing Association has recently gone live with its new Mobile customer App, ‘MySBHA’, which enables people to carry out transactions through their mobile devices. The launch was celebrated recently at a special ‘lunch and learn’ event at SBHA’s Head Office in Selkirk, with a group of Tenants who have been trialing the App. Supported by Castleton Technology, MySBHA empowers Tenants to carry out simple transactions themselves such as raising repairs, paying their rent and changing their account or personal details.
SBHA Chief Executive Julia Mulloy commented: “We are very grateful to our Tenant testers for their feedback. While some members of the group are quite digitally savvy, others are less confident – but all have been very keen to try the new solution. The response at the lunch event was encouraging, with a good range of queries that Castleton was able to answer. We are delighted to be making the App available now to all of our Tenants.”
Dean Dickinson, CEO of Castleton commented “As long-standing IT partners with Scottish Borders Housing Association, it’s great to see first-hand the Tenants’ reaction to the App. Integration is key to what Castleton does and deliver and we are pleased to see SBHA go live with a fully integrated set of back-office and mobilisation solutions. Our CRM and Agile (customer and staff app) solutions are now fully integrated into SBHA’s existing Northgate Housing system. Castleton’s ability to seamlessly integrate not only to our own but to third party systems offers great flexibility to the sector, showing you can advance your business transformation goals by building on and enhancing existing systems”.
With SBHA customers now gaining instantly accessible, 24/7 self-service, the Association sees this is as a huge step towards their own business transformation goals. Julia Mulloy commented: “The launch of MySBHA is part of our commitment to ensuring that we continue to offer accessible services for all. Empowering our Tenants to carry out simple transactions through self-service will free up time for our teams, allowing us to spend more time helping people who have more complex queries or needs.”
She went on: “Along with our CRM system which enables us to track the customer journey and diagnose issues more accurately, and our Agile working solutions which maximise efficiency by allowing our Teams to tap into our systems while out and about with our Tenants in the areas we serve, we are modernising the way we work and transforming how it feels to interact with SBHA.”
Captioned: Left to right: Julia Mulloy – Chief Executive at SBHA, Dean Dickinson – Chief Executive at Castleton, Maria Lyle – Director of Business Support at SBHA and Mark Wood – Sales & Marketing Director at Castleton