Your EDRM system needs to cope with any type of content; from physical data, emails, text messages, media files, electronic forms and unified communications, to data that is captured in the field. This could be via your engineers or other staff working remotely within your communities and neighbourhoods. A true EDRM system should capture any interaction with any person, anytime and anyplace (and ideally from any device).
On the other side of capture and storage is the fast and efficient retrieval of customer records – on-demand. This is where your organisation begins to see true productivity gains as your staff are no longer spending an age looking through filing cabinets for a single record. The average record retrieval time within EDRM systems should be seconds.
The Castleton Electronic Document and Records Management (CEDRM) software integrates with a variety of your business applications, allowing you to automatically store and retrieve documents generated from your systems. With the ability to read all file types (including video and audio) CEDRM can be utilised across your whole organisation, at the touch of a button, even if your users are mobile.
We understand the Social Housing Sector
Castleton’s EDRM has evolved within the social housing environment, with its development over the years recognising the specific and diverse document management needs of a Housing Association. Castleton EDRM easily bolts onto your business applications to perform automated storing of documents generated from your systems and allows for simple viewing of all documents via a simple search function. Our user interface, folder structures, document tagging, subject access requests, record security and document redaction functions are purpose built for Social Housing Providers. Because we are sector focused, we’ve built up an intimate knowledge of tasks that need to be performed on a daily basis and how Housing Providers want to interact with the system to get the most from their investment.
Fully integrated to your back office system
Fundamental to Castleton’s suite of solutions is its open API architecture, allowing all our solutions to integrate with other back-office systems in the industry and EDRM is no different. Thanks to this ease of integration with third party software, we partner with other solutions providers such as Aareon, Capita and Orchard on EDRM projects and we continue to develop new and emerging partnerships thanks to the flexibility of this solutions platform.
